Refund Policy – JUDALINI.com
Return and Exchange Policy
Introduction
Thank you for shopping at JUDALINI.COM. We value your satisfaction and strive to provide you with high-quality women's business apparel and accessories. If you are not completely satisfied with your purchase, we are here to assist you with returns and exchanges in accordance with Bulgarian law.
General Terms
1.1. This Return and Exchange Policy applies to all purchases made through our online store.
1.2. By making a purchase, you agree to the terms set forth in this policy.
Right of Return and Exchange
2.1. You have the right to return or exchange any item within 14 days of receiving your order.
2.2. The 14-day period begins on the day you receive the item.
Conditions for Returns and Exchanges
3.1. Items must be returned in their original condition – unworn, unwashed, with all original tags, and in the original packaging.
3.2. Items that are damaged, soiled, altered, or show signs of use will not be accepted for return or exchange.
3.3. Certain items, such as intimate apparel, personalized items, and sale products, are not eligible for return or exchange.
Return and Exchange Process
4.1. To initiate a return or exchange, please contact us at judalini@judalini.com within 14 days of receiving your order.
4.2. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
4.3. Our customer service team will provide you with instructions and a Return Authorization Number (RAN).
Shipping and Handling
5.1. You are responsible for the return shipping costs unless the item is defective or we made an error.