Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3-7 business days to have your order processed. Our fulfillment warehouse pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.

Q: Can I cancel the order or make any change to it?

A: If you need to change or cancel your order, please contact us immediately at judalini@judalini.com. Once our warehouse has processed your order, we will be unable to make any changes.    

Please note that any orders that have already been packed or shipped cannot be cancelled.

Q: How long does shipping take?

A: Please allow up to 3-7 business days for your order to be processed, and an additional 3 days to be shipped out. Please note that we don't ship on weekends. Our fulfillment centers are located in Europe. For orders to the United States, it will normally take about 1-2 weeks. For orders in EU, please allow up to 1 week.

Q: Where do you ship from?

A: We ship from the EU. We do not have warehouses in the USA for now.

Q: Do you ship Internationally?

A: Below you can find a list of the countries to which we deliver. 

Countries We can Ship to:

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
The Netherlands
United States

Shipping Times:

We process orders between Monday and Friday. Orders will be processed within 3-7 business days of ordering.1 Week have 5 business days. Couriers do not work on weekends.

Q: Is your website secure with my personal information? 

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

 Q: How can I get in contact with you?

A: We handle customer service through email. Send us an email at judalini@judalini.com with any questions or concern that you have. 

Q: Do you offer a refund if I don't like the product?

A: Visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.

 Q: What about customs and wrong delivery information?

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package in such cases will be invoiced to the customer.

If the order arrives at your country and...

• The customer refuses to accept the package
• No attempt is made in the country of destination to deliver the package. 

JUDALINI reserves the right to abandon the package(s) and will not be responsible for any refund.